FREQUENTLY ASKED QUESTIONS

At La Biscuiterie de Saint-Tropez, we are committed to delivering the highest quality products to our customers. Due to the nature of our offerings, which include artisanal biscuits and other food items, we do not offer returns or exchanges for products. However, if your package arrives damaged, broken, or in an unsatisfactory condition, we are here to assist you. In such cases, please follow these steps: 1. Document the Issue: If your package appears to be damaged or in poor condition upon arrival, please take clear photographs that showcase the issue. These photos will help us understand the problem and serve as evidence for our investigation. 2. Contact Us: Send an email to us with the subject line "Damaged Package" or a similar descriptor. In your email, provide your order number, a brief description of the issue, and attach the photos you took of the damaged package. 3. Prompt Response: Our team will prioritize your inquiry and respond promptly to assess the situation. We value your satisfaction and will work diligently to find a suitable solution. While we do not offer returns, we are dedicated to ensuring your order reaches you in perfect condition. Your feedback helps us continually improve our services and products. Thank you for choosing La Biscuiterie de Saint-Tropez. Your trust is greatly appreciated, and we look forward to providing you with exceptional products and service.

We appreciate your understanding, but unfortunately, we do not offer returns or exchanges for our biscuits. As a food product, the delicate nature of our items prevents us from accepting returns. We are committed to providing the highest quality and freshest products possible, and we strive to ensure your satisfaction with every order. If you have any concerns about your purchase, please don't hesitate to contact our customer support team, and we'll be more than happy to assist you. Your satisfaction is important to us.

At La Biscuiterie de Saint-Tropez, we take pride in crafting artisanal biscuits that are made fresh daily. Our commitment to quality extends to the packaging of your order. We carefully select packaging materials that ensure your biscuits remain fresh and in optimal condition during transit. This combination of freshly baked goods and thoughtful packaging choices guarantees that your biscuits will arrive at your doorstep as delicious and delightful as they were when they left our atelier.

We provide the following shipping options to cater your needs: ​ 1. France Shipping: We use Colissimo with Signature for shipping within France. Shipping costs may vary based on the pricing provided by La Poste. This option ensures secure delivery and peace of mind. ​ 2. Worldwide Shipping: For international orders, we utilize Colissimo International with Signature. Shipping costs are subject to La Poste's pricing. This option ensures reliable and tracked delivery for our customers worldwide. ​ 3. Store Pick Up (Free): Enjoy the convenience of picking up your order from our store at no additional cost. We're pleased to offer this service to our local customers. ​ Please note that shipping costs are determined by La Poste Company's rates and may vary accordingly. We do not charge handling fees to keep your shopping experience straightforward and transparent. Feel free to contact our team if you have any questions or need assistance regarding shipping options. Your satisfaction is our priority.

After payment, we will work to prepare your order the soonest. Please wait for an email the following 48h to receive the tracking link with your order.